Collectively resolve issues
Quickly complete and solve customer problems by working together as teams
Discuss specific parts of tickets with experts from across your company to figure out the best solutions.
Share ownership of tickets with other teams without losing visibility into progress being made on the issue.
Resolve complex, multi-stage issues faster by splitting them into smaller child tickets.
Increase your teamâ€™s productivity
Leverage Freshdesk’s built-in capabilities to automate repetitive helpdesk tasks.
Automatically assign tickets to agents and groups based on keywords, requester or properties.
Execute maintenance activities on tickets based on the time lapsed since an event happened.
Automatic email notification
Notify customers and agents automatically about the changes happening in their ticket.
Help customers help themselves
Create a self-service experience for customers with a knowledge base and forums.
Automatically suggest solutions
Allow relevant solutions to pop up for customers and save time for your agents and customers.
Writers will be notified automatically about feedback on their articles so they can implement them.
Setup moderation workflows to ensure posts violating your guidelines don’t go live immediately.