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Customer Service Automation - Kiote Services

Chatbots

In an increasingly connected world, customers expect quick and accurate answers to their questions. Companies need avenues to increase customer satisfaction without increasing workload. Utilising chatbots to get customers the information they need fast is the next level of customer service. Kiote Service has a team dedicated to automated chat bot development.

The automated chat bot development process starts with the Kiote Team analysing your operations to understand your business. With this information we determine the best functions to be automated in a bot form. From there we will develop the bot from the ground up to reflect your company’s brand and culture. Your bot will be tested across a variety of platforms and situations to ensure maximum reliability.

Kiote Services offers Automated Chat Bot Development for the following platforms:

  • Facebook
  • Websites
  • Slack
  • Telegram
  • SMS

IVR (Interactive Voice Response) and Contact Centre Implementation