The Impact of Chatbots in Emerging Markets

Towards the end of 2016, one of the most interesting developments was the emergence of chatbots. Chatbots are automated response systems that answer questions or complete transactions instantly. These messaging systems utilise preset logic sometimes powered by artificial intelligence (AI). By far the most popular platform for chat bots has been Facebook. Dozens of companies such as 1-800-FLOWERS and CNN have rolled out bots to complement their business offerings.

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June 2, 2017